Stanley Steemer Attributes Over $1 Million in Revenue to Emails Featuring Exclusive Offers, Tips

INDIANAPOLIS–(BUSINESS WIRE)–Stanley Steemer, one of the nation’s top residential and commercial carpet and upholstery cleaning companies, announced today it has driven over $1 million in business from its email marketing campaigns since the beginning of the year.

“Email marketing provides an incredibly powerful way for us to stay engaged with our customers, drive repeat purchases and offer unique content that customers can use”

The Ohio-headquartered company, which operates a network of over 300 company-owned branches and franchise operations across the country, posted the increase with an ExactTarget-powered email marketing campaign featuring exclusive geographically unique discounts and home care tips.

“Email marketing provides an incredibly powerful way for us to stay engaged with our customers, drive repeat purchases and offer unique content that customers can use,” said Gavin Meyers, internet marketing manager at Stanley Steemer. “ExactTarget provides a solution that allows us to easily create compelling messages and customize content to feature unique products in local markets.”

Stanley Steemer began its email marketing effort in spring 2009 and has since grown the program to feature back to school, Fourth of July and holiday promotions unique to regional markets and services provided by local franchisees. Using ExactTarget, the company can quickly segment its customer list to offer unique discounts to customers and cross-sell opportunities for additional services based on customers’ location.

The company plans to expand its email marketing effort for the upcoming holiday season with an expanded suite of email products including automated appointment reminder emails and post-service customer satisfaction surveys. The company also plans to swap its existing in-house appointment confirmation email engine with ExactTarget later this year and expand its social media marketing efforts via Twitter and Facebook.

“Email provides an unmatched opportunity to reward customer loyalty with exclusive content and discounts that are built around their unique needs and interests,” said Tim Kopp, ExactTarget’s chief marketing officer. “Stanley Steemer is a great example of a brand that’s harnessing the power of ExactTarget to put their customers first and build a relationship to create greater lifetime customer value.”

The news of Stanley Steemer’s success with email marketing follows the launch of ExactTarget’s Five Holiday Email Tips. The 12-page report provides five easy-to-implement tactics to quickly improve holiday email marketing campaigns, ranging from making content more easily sharable to social networks to how to make small design changes to increase clicks and sales. The report is available for free download here.

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